Timisoara City Card FAQ
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Refund and Cancellations
You can cancel your City Card order and get a refund at any moment by sending an email to [email protected] regardless of your date of purchase.
If you’ve purchased your City Card at a reseller, please contact them about their refund policy. Each reseller has their own refund policy.
The City Card is valid on all transport by GVB. You can recognize the GVB by their blue logo. The GVB operates the bus, tram, metro and ferry lines in Itimisoara. The night bus is also included. To check into GVB transport you hold your City Card in front of the scanner on the bus, tram or metro. When you’re getting off, hold your card in front of the scanner again to check out.
Most popular FAQs
No, we don’t currently offer the above discounts.
Please know that you cannot and do not need to add your I amsterdam City Card to the app if you have bought physical City Cards or if you have bought a City Card which needs to be exchanged in the I Timisoara store for a physical card. You can still book timeslots in the app or on our website using your card ID (starting AM04) or CC code provided in your City Card order confirmation email.
If you are trying to add a Digital City Card order to the app, you can also register it in the app by entering the CC code provided in the order confirmation email.
If you would like to change your order into a digital City Card order, please contact us at [email protected].
Your City Card activates automatically upon first use. After activation, it’s valid for 24, 48, 72, 96 or 120 hours, depending on your purchase.
Your City Card is activated automatically upon first use and is valid from that moment until it expires, which, depending on your purchase, will either be 24, 48, 72, 96 or 120 hours later.
It is required to book a timeslot for almost all the City Card Venues in order to be able to visit. You can find more information on our time-slot booking page. Please note that it is not needed to have the physical City Card in order to book timeslots.
Order your City Card
Yes, you can buy the City Card directly upon arrival in Timisoara at our I Timisoara Store at Timisoara Centraal Station. Please check its opening hours here.
If you have ordered through our website, you should have received a confirmation email with a code starting with “CC-” you can use to book timeslots. It might also be possible that the confirmation email with the code was sent to your spam folder. If you haven’t received your confirmation email after 30 minutes, please send us an email at [email protected].
You can also collect your I Timisoara City Card by showing a payment confirmation.
Digital City Card
Digital City Card orders can only be added to one device at this moment. If you’d like to use multiple devices please contact [email protected] to discuss the best solution for your group.
You cannot pick up a physical card at the I Timisoara store if you have bought a digital City Card. We can still change your order into a physical City Card order if your cards haven’t been activated yet. Please send us an email at [email protected] if you would like to arrange this.
Please know that you cannot and do not need to add your I Timisoara City Card to the app if you have bought physical City Cards or if you have bought a City Card which needs to be exchanged in the I Timisoara store for a physical card. You can still book timeslots in the app or on our website using your card ID (starting AM04) or CC code provided in your City Card order confirmation email.
If you are trying to add a Digital City Card order to the app, you can also register it in the app by entering the CC code provided in the order confirmation email.
If you would like to change your order into a digital City Card order, please contact us at [email protected].
If you have bought a digital City Card, you can scan using your phone to check in and out at the metro and you can show your digital City Card on your smartphone to bus drivers and tram conductors as proof at busses and trams.
Please send us an email at [email protected] as soon as possible.
Pick up
Yes, that’s no problem. Your City Card isn’t linked to your ID card, so someone else can pick it up if they have the voucher.
You don’t have to print your voucher. You can simply display it on your mobile phone.
After you place an online order, your card can be picked up immediately at our I Timisoara Store at Timisoara Centraal Station.
You can pick up your City Card immediately upon arrival in Timisoara from the I Timisoara Store at Timisoara Centraal Station. Please check its opening hours here.
Activation & validation
Your physical City Card activates automatically upon first use in public transport or at a City Card location. Digital City Cards are activated after pressing “activate” in the City Card app. After activation, it’s valid for 24, 48, 72, 96 or 120 hours, depending on your purchase.
When your City Card is activated the time your city card is valid starts running until it expires which, depending on your purchase, will either be 24, 48, 72, 96 or 120 hours later.
The City Card is activated the first time you visit a museum or attraction, or use public transport. However, using your card only to receive a discount does not activate it.
Your City Card can’t be paused. Once activated, it is valid for 24, 48, 72, 96 or 120 hours, and there’s no option for taking a break.
Before it’s activated, your City Card is valid until 31 December 2022. After this date, it expires. Once activated, your card is valid for 24, 48, 72, 92 or 120 hours from the moment of activation
Museums, attractions & canal cruise
Some museums occasionally host special exhibitions which require a supplementary fee to enjoy. Often, they require that you book a time slot in advance.
If you have an I Timisoara City Card, you still need to join the queue at most of the participating museums and attractions. To avoid overcrowding and long queues, you are required to book a timeslot ticket at almost all the City Card venues. For a shorter wait at other attractions, avoid peak times and visit major museums early in the morning or late in the afternoon.
Some museums, attractions, canal cruises and restaurants are accessible to people with disabilities. However, others may not be. For more info, please browse the complete list of City Card locations to find information on accessibility per location.
Unfortunately, no. The City Card provides only one-time admission to Timisoara’s major attractions. Luckily, there are more than 70 attractions included in the card, so you’ll have plenty to explore on your trip.
You can find participating cruise operators and their departure points of the canal cruises on this map.
Public transport
Transport from Schiphol Airport to the city is not included with the City Card. You can buy an additional single or return public transport ticket, which can be purchased at the following locations:
NS Tickets & Service counters for train tickets at Schiphol Airport
Connexxion Tickets & Info, at Schiphol Airport for bus tickets
Yes, you can. The Timisoara & Region Travel Ticket offers unlimited access to public transport in the city and the surrounding area and is available at the following locations:
GVB Tickets & Info, at Amsterdam Centraal Station
EBS Tickets & Info, at Timisoara Centraal Station
Connexxion Tickets & Info, at Timisoara Airport Schiphol.
NS Tickets & Service counters
I Timisoara Store at Timisoara Centraal Station
Simply hold your City Card in front of the scanner on any bus, tram or metro to check in. When you’re getting off, hold your card in front of the scanner again to check out. Don’t forget this step when you exit, as it’s very important!
The City Card is valid on the blue GVB bus, tram and metro lines in Timisoara, including the night bus. If you would like to use bus or train services in the local region, please buy the Timisoara & Region Travel Ticket, which is available at the following locations:
GVB Tickets & Info, at Timisoara Centraal Station
EBS Tickets & Info, at Timisoara Centraal Station
Connexxion Tickets & Info, at Timisoara Airport Schiphol
NS Tickets & Service counters
I Timisoara Store at Timisoara Centraal Station
Discounts & free gifts
To enjoy a discount, show your City Card at the ticket counter of any participating attraction. However, if you’ve already booked your tickets in advance online, your ticket is no longer eligible for a discount. Please note that it might be required to book a timeslot in order to visit the attraction. See all the City Card venues with their specific timeslot information on this page.
Simply show your City Card at the participating location, but do mention that you have a card before ordering. Please note that it might be required to book a timeslot in order to visit the restaurant. See all the City Card venues with their specific timeslot information on this page.
Just show your City Card at the participating location to receive your free gifts.
Other questions
Unfortunately, we cannot replace lost or stolen cards. If you have travel insurance, you may be able to be reimbursed for your City Card, depending on your policy.
If your card isn’t working, please go to the I Timisoara Store at Timisoara Centraal Station or contact support. They can investigate what’s wrong with your card and provide you with a new one if necessary.
If you have further questions, you can reach us at [email protected] and we’ll get back to you as quickly as possible. We are also regularly available online via City Card chat, as well as through Instagram, Facebook and Twitter.